Job Title: Account Manager /Junior Account Manager
Job Type: Full-time (Monday to Friday), permanent
Department: Sales & Marketing
Wage Category: Annual Salary with Benefits
Report to: VP Sales & Marketing
Location: Milner Ave, Scarborough, ON
Our company has inspired the industry with our award-winning cosmetics services since 2004. We embrace research and innovation - ceaselessly bringing advanced cosmeceutical technologies and ingredients into our creation.
We take pride in our innovation, expertise, and excellence in creating the finest cosmetic formulas and packaging solutions for our clients. We partner with the world’s top leading cosmetics companies in providing full integrated turnkey solutions. We value and respect individuality and personal initiative where all employees can develop, grow, and achieve their career goals.
This role involves troubleshooting, analyzing, and improving production processes. This includes developing quality processes, providing technical guidance, training, and establishing operation procedures for productions.
Join us, and be the sparkle of our team!
Role Overview:
The role of an Account Manager is responsible for managing the daily operations and organization of various customer accounts. You will work in a supportive role to the Business Development Manager and Senior Account Managers in all aspects of the business from the development of new ideas through to the management of the execution.
Duties and Responsibilities:
- Manage daily operations and profiles of customers’ accounts serving as the primary point of contact within the company
- Maintain accurate and up to date customer information (BOM, PO)
- Provide excellent customer service with thorough knowledge of company products, services and features to meet customer needs
- Manage client accounts by outsourcing cosmetic products and building & strengthening the relationship to come up with new sales opportunities and projects
- Provide innovation and solution in the development of new products from the insight of new ideas to the management of their execution and successful launch
- Develop projects timelines and keep track of deliveries and achievements are up to date and meet client’s needs through coordinating product development, production schedule and post sales follow up with the internal team and client
- Collaborate with cross functional teams including Marketing, R&I, Engineering, Quality Assurance and Logistics, ensuring good flow of communication and optimization of resources
- Monitor newly developed projects and work with Marketing and R&I team in the briefing of new cosmetics samples
- Assist the Business Development manager with preparation for meetings and events
- Coordinate sales and purchase orders between the Operational departments and customers
- Monitor inventory and shipment details throughout the project, notifying customer with updates
- Perform other related duties as specified by direct supervisor
Qualifications:
- Exceptional communication skills
- Experience in sales and account management in consumer-packaged goods industry is preferred
- Experience in cosmetic manufacturing is an asset
- Must have trend consciousness and a passion for fashion and cosmetics
- Able to think strategically and proactively are crucial, as well as being able to excel in a fast paced, high-pressure environment
- Excellent presentation skills
- Ability to handle multiple projects simultaneously with impeccable organizational and time-management skills
- Post-Secondary education required. Courses in business, fashion, cosmetics, sales or marketing are a welcomed asset
- Superior problem-solving skills - must be resourceful and creative with solutions
We care for our employees:
- Convenient public transit (bus stop right outside the facility)
- On-site free parking
- On-site gym
- Employee health benefits
- Corporate discount program
- Employer match for group RRSP/DDSP program
Please note: We thank you for your interest. Only candidates selected for an interview will be contacted.
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