We are looking for a Customer Service Representative for our client who is a manufacturer, supplier and distributer of inks. If you are detail oriented and interested in learning all about the ink industry, this is the perfect role for you!
What you’ll do:
- First line of customer service for all customer inquiries and orders
- Effectively prioritize key tasks while managing a fast-paced work environment
- Enter orders provided by customers efficiently and accurately
- Coordinate with Production / Logistics to ensure required service levels of our customers are met or exceeded
- Work with sales team to ensure accurate pricing
- Communicate and coordinate with mobile and off-site technicians to ensure orders are entered and shipped as required
- Communicate with customers to address any concerns they might have with pricing, invoicing, shipments, orders etc.
- Enter consignment counts and billing as required
- Ensure invoicing is completed and dispatched to customers in a timely fashion
- Other duties as required
Qualifications:
- Motivated, self-starter with a sound work ethic
- Excellent customer service skills
- Strong computer skills
- Excellent communication skills are a must have
- Able to multi-task
- Proficient with Microsoft Office Suite
- Experience with SAP would be a benefit
Benefits:
- RRSP plan with company match
- Extended healthcare benefits
- Dental care and vision Care
- Life insurance
- On-site parking
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