CSR

We are looking for a CSR for our client who is a manufacturer, supplier and distributer of inks.  If you are detail oriented and interested in learning all about the ink industry this is the perfect role for you!

 What you’ll do

• First line of customer service for all customer inquiries and orders
• Be able to effectively prioritize key tasks while managing a fast-paced work environment
• Enter orders provided by customers efficiently and accurately
• Coordinate with Production / Logistics to ensure required service levels of our customers are met or exceeded
• Work with sales team to ensure accurate pricing
• Communicate and coordinate with mobile and off-site technicians to ensure orders are entered and shipped as required
• Communicate with customers to address any concerns they might have with pricing, invoicing, shipments, orders etc.
• Enter consignment counts and billing as required
• Ensure invoicing is completed and dispatched to customers in a timely fashion
• Other duties as required

Skills and Qualifications:

A successful candidate will be a motivated, self-starter with a sound work ethic,  excellent customer service skills, and good computer skills.  Excellent communications skills are a must have, as well as the ability to multi-task.

Must be able to read, write, and speak English fluently

Must be proficient with Microsoft Office Suite

Experience with SAP would be a benefit

Benefits offered to you once you complete the probation period

• Company Pension with company match 
• RRSP Plan with company match match 
• Extended Healthcare Benefits
• Dental Care and Vision Care
•  Life Insurance
• On-site Parking